Support

Buyers Guide

Our “Buyers Guide” support provides a comprehensive resource for our clients to make informed purchasing decisions. We understand that purchasing equipment can be a challenging task, particularly for those without technical expertise. That’s why we offer a buyer’s guide to assist our clients in navigating the complex world of IT equipment.

Our buyers guide is designed to provide information on the latest technology, equipment specifications, and industry trends. It covers a wide range of topics, including hardware, software, and services, to help our clients make informed purchasing decisions. Additionally, our experts are always on hand to provide personalized advice, taking into account each client’s specific needs and budget.

The aim of our buyers guide is to help our clients find the right equipment to meet their needs and to ensure that they get the best possible value for their investment. We believe that by providing this support, we are helping our clients to achieve their goals and making their lives easier.

Returns

At ATLOV, we understand that returns can be a time-consuming and confusing process, which is why we offer a comprehensive returns support to our clients. Our support covers all aspects of the return process, from initiation to resolution, ensuring a hassle-free experience for our clients.

Our team of experts will guide you through the process of returning an item, and provide you with all the necessary information you need to ensure a smooth and successful return. Our goal is to make sure that you receive a full refund or an exchange for the item you are returning.

We also understand that returns can be necessary due to unforeseen circumstances, which is why we offer a flexible returns policy. Our policy allows you to return items within a specified time frame, provided the item is in its original condition and packaging.

In the event of a return, we will work with you to resolve the issue and ensure that you are completely satisfied with the outcome. Our support team is available to answer any questions you may have and to provide assistance at every step of the way.

At ATLOV, we take pride in offering a high level of support to our clients, and our returns policy is just one of the many ways we do so.

Financing & Payments

Our support for Financing & Payments is designed to make the purchasing process as smooth and convenient as possible for our customers. We understand that buying equipment can be a significant investment, which is why we offer a variety of financing options to help make it easier for our clients to get the equipment they need. Our team of financing experts will work with you to find the right solution for your specific needs and budget. Whether you choose to finance your purchase, pay in installments, or pay upfront, we are here to help. We also accept a wide range of payment methods, including major credit cards, wire transfers, and PayPal, ensuring that there is a payment option to suit everyone. With our Financing & Payments support, you can rest assured that you are getting the equipment you need, when you need it, without having to worry about any financial roadblocks.

sell your Equipments

ATLOV LLC provides a unique and flexible support service to our clients through our “Sell Your Equipment” option. This option allows clients to easily and quickly sell any surplus or used IT equipment they may have. Our team of experts will evaluate the equipment and provide a fair market value based on the current market conditions. The process of selling the equipment is simple and straightforward, with the client receiving payment in a timely manner.

We understand that many small businesses and individuals may have IT equipment that they no longer need or use, and our “Sell Your Equipment” option provides them with a reliable and efficient way to monetize their assets. Additionally, this option helps to promote sustainability by providing a platform for the responsible disposal and reuse of IT equipment.

At ATLOV LLC, our goal is to provide comprehensive and all-encompassing support to our clients, and our “Sell Your Equipment” option is just one of the many ways we do this. Whether it’s providing fast delivery, expert item inspection, or flexible financing options, we are always there for our clients as a reliable and dependable partner.

Frequently asked questions

Customer Service

The following questions and answers address common customer service needs. Please contact info@atlovllc.com, or call 1-404-483-5807 for additional support.

No, items that are dead on arrival or broken do not require payment of return shipping or restocking fees. We apologize for the inconvenience with your order and can certainly assist you with repairing or replacing the equipment through our RMA process, or accept the items back for a full refund. Thank you for your business, and we hope to exceed your expectations with this matter.

You have a few options:

    • First, we can process a new invoice for the equipment you need, which would require a new payment in full. You can at any point during this process ship the incorrect parts back to ATLOV for a full refund on that original amount.
    • Second, we can provide return instructions so you can ship the incorrect equipment back to us first. After we receive the incorrect equipment, you would pay the difference between the two invoices, and then we can process the new order at that point.
    • Lastly, you can ship the equipment back to us for a refund, minus the 15% restocking fee.

** Please note that in these instances the customer is responsible for the cost of shipping the item(s) back to ATLOV.

  • After refunds are issued, it can take anywhere from 5-10 business days to reflect on your account, depending on your banking institution.

Technical Support

The following questions and answers address common technical support needs. Please contact info@atlovllc.com, or call 1-404-483-5807 for additional support.

  • Verify that all internal components are properly seated as components can occasionally become loosened during shipping, and may cause undesired behavior in the system.
  • Reseat memory modules in the system. Even the slightest misalignment may cause potential issues.
  • Inspect the power connections from the PSU (Power Supply Unit) to the motherboard to ensure a firm connection is made and that there are no unconnected devices in the system.

  • If the system is a server, send a screenshot of the management software (for Dell systems, Open Manage, for HP systems, Insight management/Intelligent provisioning) displaying the failure to info@atlovllc.com,. In the event no operating system is currently installed on the system, please contact technical support for further troubleshooting/diagnostic options.

    • Include all account information available with your email submission when requesting support. Please include invoice/order number, brief description of your issue, and the screenshot information displaying the error.

  • If the system is a desktop, see if the Hard Drive is visible in the systems’ BIOS, by pressing either the F2 key for Dell products, or F10 key for HP products, during the system’s’ initial POST.

    • Navigate to “SATA Operation” for Dell, or “Storage Options” for HP, to see if the hard drive is showing in the system’s BIOS.
    • If no drive is detected, check power and SATA connecting cables to ensure a connection to the hard drive/component is present.
    • If displaying in BIOS and will not BOOT, a replacement hard drive, or operating system reinstall may be needed to resolve the issue.